Billing & Processing Clerk

Customer Experience Department

PUC Services Inc. operates multiple utilities within and around the City of Sault Ste. Marie, including the supply and delivery of electricity and drinking water, energy services and the treatment of water and wastewater.

As the Billing & Processing Clerk, you will:

• Oversee and verify daily billing cycles, final accounts, and adjustments.  Audit accounts for anomolies.
• Maintain large commercial accounts for billing cycles.
• Work closely with customer experience and metering staff, external meter readers and customers to maintain accurate billing records.
• Identify software systems that require enhancements to implement and test results.
• Assist in ensuring internal control procedures are followed.
• Prepare and validate the implementation of customer rate changes.
• Generate daily service orders for actions such as stop meters, reading corrections, and re-reads.
• Conduct statistical analyses to monitor and trend customer behaviour.
• Adhere to all applicable policies, guidelines, procedures, and standards as prescribed by legislation, the regulator and the company.

Qualifications:

• At minimum, a Secondary Diploma with experience working with billing software.
• Post-Secondary courses in Business Administration or Financial Analysis are an asset.
• Proficient in computer applications and customer information systems.
• Excellent interpersonal, administrative, and analytical skills.
• High attention to detail with proven troubleshooting capabilities.
• Excellent time management skills with the ability to meet tight deadlines.
• Strong verbal and written communication skills.

Ability to exercise sound judgement and business practices when analyzing customer data.

We are an equal opportunity employer.

Resumes stating qualifications and work experience can be submitted to Human Resources by June 1, 2021 via email hr@ssmpuc.com quoting the position noted above