Temporary Customer Care Clerk
Member:
General Posting
Category:
Closing Date:
March 11, 2020
Duration:
Temporary
Contact Method:
Email
Job Description:

PUC Services Inc. operates multiple utilities within and around the City of Sault Ste. Marie, including the supply and delivery of electricity and drinking water, and energy services and the treatment of water and wastewater.

As a Customer Care Clerk, your duties will include:

  • Respond to all customer inquiries within Customer Experience timelines and service quality guidelines;
  • Ensure appropriate customer information is collected to assist in maintaining customer records;
  • Interact with the Customer Care Team as well as other departments to produce accurate and timely responses to inquiries and service requests;
  • Liaise with internal staff and external contacts as required (ie. field staff, lawyers, contractors, government agencies, etc.); and
  • Provide a high level of service to our customers and deal effectively with people in a professional manner.

Qualifications:

  • At a minimum, a Grade 12 education, preference will be given to those candidates who possess a two-year college diploma in Office Administration or Accounting;
  •  Intermediate computer skills and a strong understanding of Microsoft Office Suite applications;
  • Experience in Customer Information Systems and Billing Software is an asset;
  • Ability to work independently on assigned task as well as in a team environment;
  • Ability to show initiative and multi-task in a customer service fast paced environment;
  • Strong organization and time management skills to serve customers in an accurate and timely manner; and
  • Excellent written and verbal communication skills.

We are an equal opportunity employer

Resumes stating qualifications and experience will be accepted until 4:00pm on March 11, 2020 and may be addressed to:

PUC SERVICES INC.
HUMAN RESOURCES

500 SECOND LINE E

SAULT STE MARIE, ON  P6A 6P2

Fax:(705) 759-6545

E-mail:
hr@ssmpuc.com

website:
www.ssmpuc.com


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